Reference

How pisang212 Handles Your Legal Rights

These legal terms set out what you agree to when you open an account with us, how your data is handled, and what applies depending on your region. Access to pisang212 depends on local law and is available only where eligible under your jurisdiction.

Jurisdiction-dependent accessAccount eligibility conditionsData handling policyDANA, OVO, GoPay wallet termsUser rights and contact paths
pisang212 How pisang212 Handles Your Legal Rights
CONTACT LEGAL TEAM

Reach Us for Policy Questions

If you have a question about these legal terms — account eligibility, data requests, wallet-linked transaction disputes or anything related to your rights — our support team is the right starting point. Use the channels below to get to the right person quickly.

Team online

Live Chat

Start a chat session from inside your account for policy queries. We route legal questions to the right team and respond in English for Indonesia users.

Email Support

Send a detailed request to our support address for account-related legal matters. Include your registered email and the wallet method — DANA, OVO, or GoPay — linked to your account.

Account Help Page

Your account dashboard includes a help section where you can raise formal requests, including data access or account closure under your jurisdiction's applicable rules.

HOW WE HANDLE DATA

Security, Retention and Your Rights

We handle account data with care and keep it only as long as needed for operational and compliance purposes. Here is what you can expect from us across four key areas of data and account security.

Data Handling

Your personal data — name, registered email, linked wallet like DANA or OVO — is stored securely and never shared with third parties outside the scope described in our policy.

Cookie Use

We use cookies to keep your session active across devices and to remember your preferred login method, whether you access via mobile browser or desktop. You can manage cookie settings through your browser.

Account Security

Account access requires OTP verification tied to your registered mobile number. If you suspect unauthorised access, contact support immediately via live chat and we will lock the account pending your confirmation.

Data Requests

You can request a copy of the data we hold on your account or ask us to delete it where local law permits. Submit the request through email support with your account details and linked wallet reference.

Common Questions About These Terms

These are the questions we get most often about legal terms, account eligibility, data rights and how policies apply to your wallet and account activity on pisang212.

These terms apply to anyone who opens or uses a pisang212 account. Access depends on local law and is available only where your jurisdiction permits it.

Yes. Email our support team with your registered account details and the wallet — DANA, OVO, or GoPay — linked to your profile. We will respond with what data we hold.

We will notify you when terms change. Continued use of your account after an update is published means you accept the revised terms. You can close your account if you disagree.

Any deposit or withdrawal through DANA, OVO, or GoPay is treated as account activity under these terms. Wallet ownership must match your registered account name.

Contact us immediately through live chat from your registered device. We will suspend account access and walk you through OTP verification to confirm your identity.

We retain data for as long as your account is active and for a period after closure as required under applicable rules. You can request deletion where your local law allows it.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.